| How would you rate the service in the SCCs? | ||||||||||||||||
| Fall 06 | Spring 07 | Fall 07 | Spring 08 | Fall 08 | Spring 09 | Fall 09 | Spring 10 | Fall 10 | Spring 11 | Fall 11 | Spring 12 | Fall 12 | Spring 13 | Fall 13 | ||
| Excellent | 22.0% | 24.0% | 22.6% | 27.1% | 34.8% | 26.4% | 31.0% | 25.4% | 32.3% | 27.2% | 32.4% | 22.8% | 46.5% | 39.6% | 48.4% | |
| Good | 50.0% | 51.3% | 48.6% | 45.9% | 53.4% | 50.0% | 46.6% | 53.4% | 48.1% | 53.8% | 46.3% | 46.8% | 41.2% | 45.4% | 40.3% | |
| Fair | 24.2% | 19.5% | 25.1% | 20.9% | 10.8% | 20.1% | 18.9% | 16.9% | 17.5% | 16.3% | 18.6% | 22.8% | 8.8% | 12.5% | 8.8% | |
| Poor | 3.7% | 5.2% | 3.7% | 6.0% | 1.0% | 3.4% | 3.6% | 4.2% | 2.1% | 2.6% | 2.7% | 7.6% | 3.5% | 2.5% | 2.5% | |
| Good & Excellent | 72.0% | 75.0% | 71.2% | 73.0% | 88.2% | 76.4% | 77.6% | 78.8% | 80.4% | 81.0% | 78.7% | 69.6% | 87.7% | 85.0% | 88.7% | |
| Fair & Poor | 27.9% | 25.0% | 28.8% | 26.9% | 11.8% | 23.5% | 22.5% | 21.1% | 19.6% | 18.9% | 21.3% | 30.4% | 12.3% | 15.0% | 11.3% | |
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