User Services (ITS-US) unit provides the central university help center (the Computer Consulting Center - CCC) that is operated by both trained permanent staff and student consultants. It is the point of contact for students, faculty, staff and emeritus on computer related activities or problems. ITS-US provides web-based computing information and help including electronic documentation and resources as well as facilitating various personal computer hardware (Apple, Dell, HP, etc.) and software purchasing programs (Microsoft, SAS, etc.).
User Services operates and maintains fifteen public Student Computer Centers (SCCs) and many lobby workstations on campus. The SCCs provide convenient computing and network access for students, faculty and staff in various facilities. These facilities are located throughout campus with several centers open 24 hours per day. Each center offers a variety of software applications, access to UNI's e-mail system and the Internet as well as laser printing.