UNI eLearning News Archive

UNI eLearning System Maintenance - Saturday, October 01, 2011 (Completed)

An UNI eLearning System outage will occur Saturday, October 01, 2011 from 6:00 AM CDT to 7:00 AM CDT.

This outage is necessary to make changes recommended by Blackboard Support in hopes of improving performance and reducing problems experienced by users.

The Bb Learn 9 eLearning System will not be available during this period.

UNI eLearning System Maintenance - Saturday, September 24, 2011 (Completed)

An UNI eLearning System outage will occur Saturday, September 24, 2011 from 6:00 AM CDT to 7:00 AM CDT.

This outage is necessary to apply bug patches and reconfigure application server tasks on the Bb Learn 9 eLearning application server and perform some database tasks on the Bb Learn 9 eLearning database.

The Bb Learn 9 eLearning System will not be available during this period.

Bug patches installed

The following bug patches were installed during this morning's (Wednesday, September 21, 2011) maintenance window:

LRNSI-4851-patch: Student receives "Access Denied" message in assessment when clicking "Save and Submit" simultaneously with auto-save feature.

AS-163046-patch: Clicking "Needs Grading" throws the error: "An error occurred. Contact the System Administrator."

UNI eLearning System Maintenance - Wednesday, September 21, 2011 (Completed)

An UNI eLearning System outage will occur Wednesday, September 21, 2011 from 6:00 AM CDT to 7:00 AM CDT.

This outage is necessary to make changes to log storage configuration and apply bug patches on the Bb Learn 9 eLearning System application server.

The Bb Learn 9 eLearning System will not be available during this period.

Brief database issue (fixed)

Approximately 1:05 PM CDT, September 15, 2011, we received reports of problems submitting tests, grading items, replying to discussion, etc. in the Bb Learn 9 eLearning System. Users received an error messages similar to this:

ORA-01653: unable to extend table BBLPROD.MSG_MAIN by 16 in tablespace BBLPROD_DATA
ORA-06512: at "BBLPROD.MSG_MAIN_CR", line 71
ORA-06512: at line 1
      or
ORA-01653: unable to extend table BBLPROD.GRADEBOOK_LOG by 16 in tablespace BBLPROD_DATA
ORA-06512: at "BBLPROD.GB2_ATTEMPT_LOGGER", line 163

Maintenance completed, but patches not installed

The Bb Learn 9 eLearning System maintenance was completed; however, the four bug patches were NOT installed. We determined Tuesday afternoon/evening that further testing of the patches was needed. This testing will be conducted over the next few days with temporary plans to install the patches Friday or Saturday morning.

Access to the Bb Learn 9 eLearning System was restored at 6:45 AM CDT.

UNI eLearning System Maintenance - Wednesday, September 14, 2011 (Completed)

An UNI eLearning System outage will occur Wednesday, September 14, 2011 from 6:00 AM CDT to 7:00 AM CDT.

This outage is necessary to increase CPU and RAM, make a few configuration/setting changes, and apply four bug patches on the Bb Learn 9 eLearning System application server.

The Bb Learn 9 eLearning System will not be available during this period.

Restart completed and access restored at 9:31 AM CDT

The emergency restart of the Bb Learn 9 eLearning System was completed and access restored at 9:31 AM CDT.

We are working with Blackboard Support to try to determine the cause of the performance problems.

Emergency Restart of the UNI eLearning System

An emergency restart of the Bb Learn 9 eLearning System will occur at 9:20 AM CDT.

The Bb Learn 9 eLearning System experienced sudden spikes in CPU and memory usage shortly after 8:00 AM that has increased steadily.

We apologize for the inconveniences this emergency restart has caused.

UNI eLearning System Maintenance - Wednesday, September 7, 2011 (Completed)

An UNI eLearning System outage will occur Wednesday, September 7, 2011 from 6:00 AM CDT to 7:00 AM CDT.

This outage is necessary to make configuration changes to the Bb Learn 9 eLearning System application server and storage system.

The Bb Learn 9 eLearning System will not be available during this period.

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