Do you add content to Drupal websites? Have you ever found yourself in the process of uploading an image, with no clue what size to upload? Or whether Drupal will scale or crop the image? If so, you’re not alone.
Drupal sites get built a million different ways because of scope, budget and time. Because of this, sites behave differently. One site may automatically crop and scale an uploaded image to fit within a template. Another may require you to do that work before hand. This behavioral inconsistency can leave admins guessing as to how the site behaves.
You might be thinking “But we account for this during training.” Many teams train clients how to use their sites during a hand off. They account for any lack of help text with verbal explanations. While that trained client maintains the site, everything may go fine. But what happens when that person leaves and another person takes over? Do they get trained? Is there documentation?