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Troubleshoot

If you receive the message: "Windows System Error - A duplicate name exists on the network", this means there is another computer with the same name as your computer's on ResNet. Having a duplicate name on the network will not cause you problems with Internet connectivity, but this message will continue to appear.

To change your name on the network:

1. Right click on your My Computer icon and select Properties.

2. Select the tab labled Computer Name and click on the Change button.

Printer does not have power indicator

First, make sure that the printer is on. When a printer is on it should have some light (usually green) indicating it's receiving power and is on.

If you do not have any indicator light make sure the printer is connected to a working power outlet by verifying each end of the power cable. Next, press the printer power button.

Have you looked at our device connection help pages?

  • Links for most device families can be found along the left side on our Connect Your Device page. 

Do you have the correct login information?

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