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Quick fix

  1. What is ResNet?

For a good description of this, view our About Us page.  If you need immediate help, click here.

2. Why are Internet download speeds different at different times of the day?

Click here for information.

Have you looked at our device connection help pages?

  • Links for most device families can be found along the left side on our Connect Your Device page. 

Do you have the correct login information?

Power outages or a period of inactivity can cause a computer to display the ResNet registration screen even though the computer is already registered. The instructions below should allow you to successfully restore Internet access.

If you continue to have problems after following these instructions, try shutting down the computer, plugging your network cable into the other orange data jack, and then turn your computer back on. If you are still having difficulties after this, please call the ResNet helpdesk at (319) 273-RSNT ((319) 273-7768).

Windows 8:

1. Open the wireless menu by selecting the logo in the right hand corner.

2. Select the network and right click to bring up more options. Select Forget this network.


 


Windows 7 & Vista:

1. Open the Start Menu and search for manage wireless networks

  1. Open the Settings and choose the General option. 
  2. Find and select the Profile option near the bottom.
  3. Click remove on the WiFi-UNI entry. This will delete your information about this network.
  4. Connect to WiFi-UNI Help and run XpressConnect

  1. Select Wi-Fi settings in the setting menu.
  2. Select WiFi-UNI
  3. Choose the Forget option
  4. Connect to WiFi-UNI Help and run XpressConnect

If your computer is registered (view your registrations here) and you see the ResNet registration page when opening your web browser, you may need to clear the browser cache. To do so, read the following instructions that correspond to your web browser.

Firefox\Internet Explorer\Chrome\Safari

Press Ctrl (⌘ on Mac) + Shift + Delete

Opera

1. Go to the O menu.

2. In the Settings option, select Delete Private Data.

You may have an incorrect IP address in which case you would need to "Release/Renew" your IP address. Instructions on how to do this are found here.

If the release/renew process doesn't work, try clearing your browser cache. Instructions on how to do this can be found here.

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