Information

Note: Your computer may contain a wireless network card as well as a wired network card, or contain multiple network cards. When looking for the computer's MAC address, be sure to find the MAC address associated with the network card you wish to use. If you are connecting through Wi-Fi, you must use the MAC address associated with the wireless network card, and users plugged in through ethernet cable require their wired MAC address.

You may have an incorrect IP address in which case you would need to "Release/Renew" your IP address. Instructions on how to do this are found here.

If the release/renew process doesn't work, try clearing your browser cache. Instructions on how to do this can be found here.