If you've searched through our site and still need help, there are four different ways for you to receive ResNet assistance:
1) Fill Out a Help Request
Use the online help form to request assistance for your ResNet connection.
2) Call Phone Support @ (319) 273-7768
Listed below are a few simple troubleshooting actions you can try before calling:
- Restart your computer
- Clear your browser cache (click here)
- Try to release and renew your IP address (click here)
- Try running a malware removal tool to see if something is interfering with your Internet connection (click here)
Phone Support Hours (Fall and Spring Semesters)
Monday - Friday: 8am-5pm
Phone Support Hours (Summer)
Monday - Friday: 8am-4:30pm
3) Live Chat
Use the chat feature on the right side of this page during phone support hours.
4) Social Media
Post on our wall, tweet at us, or PM us. We are available!