Use the online help form to request assistance for your ResNet connection.
2) Call Phone Support @ (319) 273-7768
Listed below are a few simple troubleshooting actions you can try before calling:
If your computer is registered (view your registrations here) and you see the ResNet registration page when opening your web browser, you may need to clear the browser cache. To do so, read the following instructions that correspond to your web browser.
Press Ctrl (⌘ on Mac) + Shift + Delete
1. Go to the O menu.
2. In the Settings option, select Delete Private Data.
You may have an incorrect IP address in which case you would need to "Release/Renew" your IP address. Instructions on how to do this are found here.
If the release/renew process doesn't work, try clearing your browser cache. Instructions on how to do this can be found here.
Use the connection guides on the left to find out how to properly connect your device.