An instructional article helping a person to accomplish a goal, usually in tutorial or step-by-step format.
The following are steps for how to determine your operating system type. This is useful information in the event you call the helpdesk or require assistance from an RCC, as they will want to know what type of operating system they are troubleshooting.
Have you looked at our device connection help pages?
Links for most device families can be found along the left side on our Connect Your Device page.
Do you have the correct login information?
Why Remove P2P Programs?
Peer-to-Peer (P2P) programs can and often do cause a variety of problems for computers. Viruses can be spread over these P2P networks. They may also come with malicious programs causing pop-ups to occur, and can even corrupt your computer files. P2P use also can use a large amount of UNI's Internet bandwidth, slowing down Internet access and can expose you to legal liability if you are found sharing copyrighted files.
Power outages or a period of inactivity can cause a computer to display the ResNet registration screen even though the computer is already registered. The instructions below should allow you to successfully restore Internet access.
If you continue to have problems after following these instructions, try shutting down the computer, plugging your network cable into the other orange data jack, and then turn your computer back on. If you are still having difficulties after this, please call the ResNet helpdesk at (319) 273-RSNT ((319) 273-7768).
Make sure that you have your Windows CD, your Windows Product key (usually located with the disk package or on the computer case), any driver disks that came with your computer or other hardware you installed, and the disks for any programs you want re-installed. If you do not have a Windows CD, you may purchase one at UNI, or you may need to contact your system manufacturer.
Note: Make sure you have your OS X CD, your product key--which is usually located with the disk package--, any driver disks or other hardware that came with your computer, and the disks for any programs you want re-installed. If you do not have an OS X CD, you may purchase one from Apple.
How To Reformat
1. Insert the Mac OS X Install Disc and double-click the Install Mac OS X icon.
1. Open the wireless menu by selecting the logo in the right hand corner.
2. Select the network and right click to bring up more options. Select Forget this network.
Windows 7 & Vista:
1. Open the Start Menu and search for manage wireless networks.
Forgetting wireless networks allow your computer to reset some settings, such as usernames, passwords, or configurations that may allow you to reconnect again. Follow the instructions below to learn how to forget a wireless network in OS X.
Select the WiFi symbol along the top menu bar and click on Open Network Preferences at the bottom of the drop down menu.
Click on WiFi in the menu on the left and click Advanced located at the bottom right of the pop-up window.
Open the Settings and choose the General option.
Find and select the Profile option near the bottom.
Click remove on the WiFi-UNI entry. This will delete your information about this network.