MAUCKER UNION

EVENT EVALUATION

Thank you for taking the time to help us improve! We are pleased that you chose Maucker Union for your event! It is important for us to ensure that our customers are completly satisfied. Your feedback will let us know how we're doing, and your comments will enable us to serve you better. Thanks again for your comments and time!

DIRECTIONS: Please use the TAB key to move between fields. When done, click on submit button at the bottom of the form.

 

DEMOGRAPIC INFORMATION:

1) You are a: Student, Staff, Faculty, Visitor

2) How often do you reserve Maucker Union: More than once a week, Once a week, Once a month, Once every 3 months, Once every 6 months, Once a year

3) Time of use (Check all that apply): Weekday, Weeknight, Weekend

4) Most frequently used method of making a reservation: In person, Phone, FAX, Mail,
E-Mail, Electronic form

 

RESERVATIONS:

Please rate your satisfaction on the following items relative to your event:
Always
Most Often
Sometimes
Seldom
Never
N/A
1) The Reservations Staff is courteous and friendly.
2) The Reservations Staff is knowledgeable about Union facilities and equipment
3) Making a Union reservation is simple and uncomplicated.
4) The Reservations Staff is knowledgable and helpful in plannng special events.
5) Timely receipt of verbal, written, or e-mail confirmation.
6) Fees were effectively explained to me at the time of the reservation.
7) Maucker Union has equipment available that I need.
8) Overall service you received in making your reservation.

9) Comments:

 

CATERING:

Please rate your satisfaction on the following items relative to your event:
Always
Most Often
Sometimes
Seldom
Never
N/A
1) Received catering information in a timely fashion.
2) Helpfulness of Catering personnel.
3) Quaility of food/beverage taste.
4) Overall service you received from UNI Catering.

5) Comments:

 

HOUSEKEEPING:

Please rate your satisfaction on the following items relative to your event:
Always
Most Often
Sometimes
Seldom
Never
N/A
1) Room was clean and attractive upon arrival.
2) Maucker Union was clean upon arrival.
3) Equipment was clean upon arrival (table surfaces, chairs, etc.).
4) Any housekeeping matters were addressed promptly and professionally.
5) The temperature of the room is comfortable.
6) Lighting is adequate.

7) Comments:

 

EVENT EXECUTION:

Please rate your satisfaction on the following items relative to your event:
Always
Most Often
Sometimes
Seldom
Never
N/A
1) I am able to locate my meeting room.
2) Those attending my event are able to locate the room.
3) I use the posted "Today in the Union" event schedule to locate my meeting room.
4) The room is open and available upon my arrival.
5) The room setup is accurate according to the arragements made with the staff.
6) The campus maps provided for our event were helpful.
7) The signage from the parking lot to the Union was helpful.
8) The equipment I requested is in the room and in working order.
9) Maucker Union Staff responded effectively and courteously to last minutes requests.
10) I am able to locate a staff person or building manager.
11) Timely & positive response to event issues.
12) Overall service I received during my event.

13) Comments:

 

EVENT FOLLOW-UP:

Please rate your satisfaction on the following items relative to your event:
Always
Most Often
Sometimes
Seldom
Never
N/A
1) The invoice I received is clear.
2) The invoice I received is accurate.
3) The invoice I received is timely.
4) The payment procedure is clear and uncomplicated.
5) Maucker Union user fees are fair and reasonable.
6) FOR DEPARTMENTS ONLY: The direct transfer statements are clear, concise, and uncomplicated.

7) Likelihood of recommending the Maucker Union to a friend or other organization for an event:
Very likely, Somewhat likely, Not likely

8) Comments:

 

GENERAL COMMENTS:

Do you have any suggestions to help Maucker Union improve its services to our customers (i.e. Reservations/Equipment requests)?

 

CONTACT INFORMATION (Optional, if skipping this section - go to the next section to submit this evaluation):

1) Name:

2) Organization/Department:

3) Address:

4) Phone:

5) E-Mail:

6) Name of Staff Member Contact:

7) Date of Event:

8) Time of Event:

9) Location of Event:

 

TO SUBMIT YOUR EVALUATION:


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THANK YOU:

Thank you for submitting this evaluation. Please click for your evaluation to be processed.