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University of Northern Iowa
ITS User Services
Standard/Policy/Procedure 6.2.2.2.5
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Job Description - SCC Technician
Position Description:
Checks the HEAT Software daily for problem identification (software
or hardware). Troubleshoots and repairs both software and hardwareproblems including
(but not limited to) monitors, all drives, and printers.
Acts as a liaison between SCC, CCC and Software personnel.
Reports any patterns/trends in equipment problems to Support Services Coordinator.
Maintains programs designed by ITS-User Services.
Creates, distributes, and installs software images for workstations.
Creates and maintains documentation of technical procedures. Completes
all other assignments as directed from the Support Services Coordinator, SCC Manager,
and User Services Director.
Performs duties without much direct supervision,
makes most decisions about daily duties, and sets priorities regarding tasks with input
from Support Services Coordinator.
Reports to: Support Services Coordinator, SCC Manager,
and User Services Director
Qualifications:
- Documentation writing experience required
- Training experience required
- Skilled in the use of IBM/compatible computers with Office products
- Skilled in the use of Macintosh computers with MacOS and Office products
- Knowledgeable about ITS supported software and hardware and ITS philosophies
- Desire to work with students, faculty, and staff in the Student Computer Centers
- Previous experience working with ITS preferred
- Visual Basic programming experience preferred
- Excellent interpersonal skills
- Excellent communication skills
Recommended Class and Starting Pay Commensurate with qualifications
and experience.
Reviewed: 03-01-2004