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Computer Consulting Center
Operating Hours
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FAQs (Frequently Asked Questions)

 

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Where Do I Get A Password Reset?


System CCC (ITTC Building Room 36) Phone (273-5555) Email (ITS-Consult@uni.edu)
Email Yes Yes Yes
Active Directory (most) Yes Yes Yes
Active Directory (CSBS, BCS, VPAF) Note: Contact Your Local Support Staff
MyUNIverse Yes Yes Yes
WebCT Yes Yes Yes
Web Accounts Yes Yes Yes
Calendar Yes Yes Yes
MEMFIS Yes Yes Yes
IBM Main Frame Apps Note: Contact Pat Palmersheim 273-6162
     
For resets at the Computer Consulting Center (CCC) please bring your photo ID


Common CatID Login Errors & What To Do


Pwd_exp_auth

This error occurs when you login to either WebAccess or Webmail with an expired CatID password. Don't keep trying email, you must login to MyUNIverse with the expired password and you will be prompted to choose a new one.

ERROR: auth_fail_exception

This error occurs when you login to either WebAccess or Webmail with an incorrect password. Check to make sure that “caps lock” is not on. You can also check the spelling of your password keeping in mind that passwords are case sensitive.

Login Failure

This error occurs when you login to MyUNIverse with an incorrect password. Check to make sure that “caps lock” is not on. You can also check the spelling of your password keeping in mind that passwords are case sensitive.
 

If you need additional assistance please contact the Computer Consulting Center (CCC) at (319) 273-5555. The CCC is located in Room 36 ITTC Building (East Gym). Consultants are available to provide hands-on assistance daily Monday through Friday. Click for Hours

Maintained by Information Technology Services - User Services
Last Updated: Wednesday, 02-Sep-2009 09:09:07 CDT
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