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FAQ - Modem Access Problems
Description: Via modem I want to be able
to assess my e-mail and the internet from my home. I have already purchased
the CD from the Computer Consulting Center and when I try to connect it says that my modem
is not responding, but I have an internal modem. Is their anything that
I am doing wrong or that I need to redo?
ANSWER:
The problem you describe could be caused by a variety of reasons.
First, we really need to know your Operating System. We'll assume you are
running Windows 95/98/ME/XP. Next, reboot your computer and let's
evaluate some of the obvious potential problems:
1. Connection.
a. ensure you are connected to a live phone jack by plugging a standard
telephone into the jack you are trying to use for your computer modem
and verify you can get a dialtone. In University Apartments you may be
plugged into an abandoned phone line or possibly an empty ethernet jack.
b. confirm you are connected to the correct jack on the back of your
computer. Most modems have two connections. One goes to the wall and
is usually labeled line. The other is for plugging in a telephone and
is usually labeled phone. You should be connected to the line jack.
2. Cords. Swap out all the phone cords you are using with devices you
know work, to ensure you aren't wasting time with a defective cord.
3. Modem diagnostics.
Go to START>Settings>Control Panel and double click to open the modems
folder. Select the correct modem and tab to diagnostics and select the MORE INFO
button to run diagnostics.
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