ITS - User Services

ITS User Services Home Page ITS Communications Corner   Computer Consulting Center Operating Hours Ask a Computing Question Chat - Online Consulting   FAQs (Frequently Asked Questions)   Documentation (Self Help)   PC & Software Purchasing   Software for Downloading   SCC's (ITS Public Labs)   Use Statistics   Training   Employment

ITS Computer Consulting Center Home Page The Computer Consulting Center (CCC) provides customer assistance to the UNI community for ITS supported software applications. The CCC processes computer account applications and assists with troubleshooting network connectivity and electronic mail accessibility. Additionally, We address password resets, software sales for students under the Microsoft sale agreement, and data recovery from damaged disks. The CCC also functions as a central location for distribution of technology support requests to college and departmental Information Technology Coordinators and Specialists. The CCC is staffed by trained student consultants and permanent employees and is an excellent resource for any inquiries of a computing nature. If the consultant cannot assist you, she or he will refer your call to someone with the appropriate expertise, who will contact you in resolving the problem. You may submit a question to the Computer Consulting Center via the World Wide Web at http://www.uni.edu/its/us/ccc/question or call 319-273-5555. The CCC Help Desk is located in Room 36 of the ITTC Building and also welcomes walk-in traffic. Consultants are available to provide hands-on assistance Monday through Friday during University business hours. Ask A Computing Question or Request Service SEARCH The Webspace for Help Ask A Question Chat With A Consultant Frequently Asked Questions More Computer Help (User Services) List of Supported Software. List of Service Calls placed with ITS through the CCC. The Consulting Center is open on the standard UNI office schedule: weekdays, 8:00 AM to 5:00 PM during the academic year, and 7:30 AM to 4:30 PM during the summer months. Hours may be extended during times of heavy demand. When the Consulting Center is not open, messages may be left at 273-5555 or submitted electronic, Click Here Operating Hours Days of the week Normal Hours Summer Hours Monday 8am-5pm 7:30am-4:30pm Tuesday 8am-5pm 7:30am-4:30pm Wednesday 8am-5pm 7:30am-4:30pm Thursday 8am-5pm 7:30am-4:30pm Friday 8am-5pm 7:30am-4:30pm Saturday Closed Closed Sunday Closed Closed Note: Normal operating hours are also used during scheduled school breaks (i.e. Spring break, semester break). Summer hours are started after Spring semester and continue through to the beginning of the Fall semester.

If you need additional assistance please contact the Computer Consulting Center (CCC) at (319) 273-5555. The CCC is located in Room 36 ITTC Building (East Gym). Consultants are available to provide hands-on assistance daily Monday through Friday during University Business Hours.