Computer Consulting Center ( CCC )

"The mission of the Computer Consulting Center is to provide the University's students, faculty, and staff with a centralized point of contact for all supported products and services. The Computer Consulting Center is committed to quality service through teamwork and a proactive approach to problem identification and resolution."

The Computer Consulting Center (CCC) provides customer assistance to the UNI community for ITS supported software applications. The CCC processes computer account applications and assists with troubleshooting network connectivity and electronic mail accessibility. Additionally, we address passphrase resets, facilitate various computer purchasing programs, assist with computer performance and virus/malware trouble shooting, and data recovery from damaged disks. The CCC also functions as a central location for distribution of technology support requests to college and departmental Information Technology Coordinators and Specialists.  [CCC Statistics]

Staffing

The CCC is staffed by trained student consultants and permanent employees and is an excellent resource for any inquiries of a computing nature. If the consultant cannot assist you, she or he will refer your call to someone with the appropriate expertise, who will contact you in resolving the problem. You may submit a question to the Computer Consulting Center via the World Wide Web at http://www.uni.edu/its/contact/question or call 319-273-5555. 

Location

The CCC Help Desk is located in Room 36 of the ITTC Building and also welcomes walk-in traffic. Consultants are available to provide hands-on assistance, see hours below.

Helpful links

• Chat with a Consultant (not yet available)
• Request Service
• List of Service Calls placed with the CCC
• More Computer Help (User Services)
• List of Supported Software in the Student Computer Centers

When the Consulting Center is not open, messages may be left at 273-5555 or submitted electronically.

Operating Hours

Note: Academic Break Hours are use during scheduled breaks (i.e. Thankgiving, Holiday Break, Spring Break, etc.). Summer hours are started after Spring semester and continue through to the beginning of the Fall semester. The CCC is closed during University Holidays usually reopening the evening hours before the return to classes.