Consulting Center Consultant I (CCC)



University of Northern Iowa
ITS User Services
Standard/Policy/Procedure 6.2.2.1.4 


Job Description - Consulting Center Consultant I (CCC)


Position Description:
Answers the Computer Consulting Center telephone and serves as a receptionist for the CCC in User Services. Serves as an information resource about ITS services, functions, and personnel. Works with and assists customers through telephone calls, walk-ins, and the departmental email account. Will train with ITS supported software programs and answer questions about supported programs. Will keep electronic records of all calls, emails, and walk-in customers. Will also have the opportunity to assist with virus/malware removal of customer's computers. (on-the-job training will be provided).

Duties performed under direct supervision.

Reports to: Consulting Center Staff

Qualifications:

  • Excellent interpersonal skills.
  • Excellent communication skills.
  • Customer Relations experience.
  • Excellent telephone etiquette.
  • Able to handle multiple requests at the same time.
  • Basic PC operation knowledge.

Starting Pay $ 7.40