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Consulting Center Consultant (CCC)


University of Northern Iowa
ITS User Services
Standard/Policy/Procedure 6.2.2.1.4 

Job Description - Consulting Center Consultant (CCC)

Position Description:
Answers the Computer Consulting Center phone and serves as a receptionist for the CCC in User Services. Serves as a . resource of information about ITS services, functions, and personnel. Works with/assists the public through phone calls,
walk-ins, and through the departmental email account. Will train with ITS supported software programs and answer questions about supported programs. Will keep electroni~ records of all phone calls and walk-in visitors. Will also assist with virus/malware removal of customer's computers) (training for this will be provided).

Duties performed under direct supervision.

Reports to: Consulting Center Manager

Qualifications:

  • Excellent interpersonal skills.
  • Excellent communication skills.
  • Customer Relations experience.
  • Excellent telephone etiquette.
  • Able to handle multiple requests at the same time.
  • Basic PC operation knowledge.

Starting Pay $ 7.40