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Collab Status Updates
Also See ITS Communications Corner, see http://www.uni.edu/its/us/commcorner
Friday, April 6, 2007 05:35 a.m.
The base email system continues to be performing well.
- A Listserv problem (sending to forwarded address at Hotmail, etc.) workaround was implemented at approximately
11:30 a.m. Thursday morning.
Technically speaking, we updated the configuration on lists.uni.edu to send email on campus using
standard SMTP instead of extended SMTP - this allows the email to be
delivered thru Collab email without the worry of additional 'RCPT TO' headers that
would be rejected by servers not supporting the DSN functionality. While
this will temporarily address most of our problem, it is still possible that external
email servers can continue to send email with the extended headers that
will not be delivered to the user's hotmail etc. account.
This problem is still open with our Collab email vendor and remains
escalated to the very highest (non-production down) priority catagory for resolution.
- The folder conversion tool continued to be problematic and we discontinued use of that tool.
Individual arrangements/appointments will need to be made to have ITS assist you one on one, please contact the ITS Computer Consulting Center (ITTC 36,
273-5555 or Click HERE to arrange via email).
Include your contact information (no long distance telephone numbers please).
- Some home users with client email packages (Outlook, MacMail, etc.) continue to have problems
sending email, Thunderbird does work. We ask that you verify your client settings
(Click HERE) before contacting ITS.
If you are still having problems, please contact the ITS Computer Consulting Center (273-5555 or
Click HERE to report via email). Include which
client you use plus your contact information (no long distance telephone numbers please).
- Microsoft Vista users are not successful using email clients Outlook 2007, Outlook 2003, or the Windows
Mail client with the new email system. This problem has been reported to the
vendor, however, a quick solution is unlikely. We suggest using Thunderbird.
End User Problems being worked on:
- The WebAccess client will issue an invalid "null password" error message even though you changed
the CatID password successfully, simply ignore the "null password" error message and proceed normally
- Departmental Account Administrators must use the WebMail Client (not WebAccess) for password changes.
Otherwise, the WebAccess client can be used to access the Departmental email.
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Wednesday, April 4, 2007 10:15 a.m.
The base email system continues to be performing well.
- The folder conversion tool continued to be problematic and we discontinued use of that tool.
Individual arrangements will need to be made, please contact the ITS Computer Consulting Center (ITTC 36,
273-5555 or Click HERE to arrange via email).
Include your contact information (no long distance telephone numbers please).
- Some home users with client email packages (Outlook, MacMail, etc.) continue to have problems
sending email, Thunderbird does work. We ask that you verify your client settings
(Click HERE) before contacting ITS.
If you are still having problems, please contact the ITS Computer Consulting Center (273-5555 or
Click HERE to report via email). Include which
client you use plus your contact information (no long distance telephone numbers please).
- Listserv problems (sending to forwarded address) has been identified to be due to email headers
that Collab email does not recognized. This problem has been reported to our Collab email vendor and
escalated to the very highest priority catagory for resolution.
- Microsoft Vista users are not successful using email clients Outlook 2007, Outlook 2003, or the Windows
Mail client with the new email system. This problem has been reported to the
vendor, however, a quick solution is unlikely. We suggest using Thunderbird.
End User Problems being worked on:
- The WebAccess client will issue an invalid "null password" error message even though you changed
the CatID password successfully, simply ignore the "null password" error message and proceed normally
- Departmental Account Administrators must use the WebMail Client (not WebAccess) for password changes.
Otherwise, the WebAccess client can be used to access the Departmental email.
-------------------------------
Monday, April 2, 2007 02:15 p.m.
The base email system continues to be performing well.
- The folder conversion tool continues to be problematic and remains limited to two concurrent user sessions. We ask that users check
that the actual number of messages converted to the new system is identical to the number displayed when
they start the process. If the number of messages does not agree or the process does not complete
successfully, please contact the ITS Computer Consulting Center (273-5555)
with the conversion problem details.
- Changes were implemented early this morning that should address the problem some home users
with client email packages (Outlook, MacMail, etc.) were having sending email. If you are still having
problems, please contact the ITS Computer Consulting Center (273-5555).
- Address Books from old webmail clients (Mailman & MailSpinner) will not generally be available
in the new system.
- Microsoft Vista users are not successful using email clients Outlook 2007, Outlook 2003, or the Windows
Mail client with the new email system. This problem has been reported to the
vendor, however, a quick solution is unlikely. We suggest using Thunderbird.
- Listserv problems work around is for users to remove their forwarding of UNI email to off campus email
addresses (i.e. gmail, hotmail, etc.).
End User Problems being worked on:
- The WebAccess client will issue an invalid "null password" error message even though you changed
the CatID password successfully, simply ignore the "null password" error message and proceed normally
- Departmental Account Administrators must use the WebMail Client (not WebAccess) for password changes.
Otherwise, the WebAccess client can be used to access the Departmental email.
- Folder Conversion Tool has intermittent problems and is limited to 2 concurrent users
- Listserv problems with UNI email address entries that are set to forward to off campus email
addresses (i.e. yahoo, hotmail, etc.) do not forward successfully, gmail does work.
Thursday, March 29, 2007 11:08 a.m.
The base email system has been performing well since changes were implemented Wednesday evening.
The folder conversion is limited and a few other routines will need to remained disabled.
End User Problems being worked on:
- The WebAccess client will issue an invalid "null password" error message even though you changed
the CatID password successfully, simply ignore the "null password" error message and proceed normally
- Departmental Account Administrators must use the WebMail Client (not WebAccess) for the first/initial
password change
- Address Books from old webmail clients are not avaiable in the new system
- Some home users with client email packages (Outlook, MacMail, etc.) can receive but not send email,
Thunderbird does work
- Microsoft Vista users are not successful using email clients Outlook 2007, Outlook 2003, or the Windows
Mail client with the new email system, Thunderbird does work
- Folder Conversion Tool has intermittent problems and is limited to 2 concurrent users
- Listserv problems with UNI email address entries that are set to forward to off campus email
addresses (i.e. gmail, hotmail, etc.) do not forward successfully
Wednesday, March 28, 2007 6:45 a.m.
Web based email clients (WebAccess & WebMail) have been made available and we are monitoring activity for
problems as the day begins. For the time being folder conversion and other routines will remained
disabled as we review the progress of the changes made last evening.
Tuesday, March 27, 2007 3:16 p.m.
Currently only email client applications like Thunderbird, Outlook, etc. are able to work with the new system.
Web based email clients (WebAccess & WebMail), folder conversion and other routines have been disabled as
necessary in order to provide this base email capability.
Students are able to access email with Thunderbird in the ITS computer labs and various lobby email stations
around campus or from their own personal computers using these clients.
For Thunderbird setup information see:
http://www.uni.edu/its/us/document/unimail/mozilla/ConfigureThunderbirdUNIQuick.pdf.
It is anticipated that parts will be received and installed later this evening, or early in the morning Wednesday,
to address the current problems. To install these new parts the system will need to be taken down for a least
one hour.
Tuesday, March 27, 2007 12:50 p.m.
IMAP, POP, and SMTP services have been restored. We will attempt to restore
access to the web-based email clients later this afternoon. This page
will be updated hourly if not sooner.
Tuesday, March 27, 2007 12:15 p.m.
Collab is still unavailable, we will provide another update in about 30
minutes.
Tuesday, March 27, 2007 11:15 a.m.
Collab is currently down. It should be back in about an hour.
This page will be updated as we know more.
Tuesday, March 27, 2007 10:00 a.m.
The Set your new CatID tool in MyUNIverse is currently unavailable.
When
it becomes available, this application will queue user requests in the
order they are received. While you are waiting you will see a message
indicating that your request is in the queue.
The Folder migration tool in MyUNIverse id currently unavailable.
We will more updates about this tool soon.
Tuesday, March 27, 2007 9:30 a.m.
Currently, we are experiencing problems with Collab and
MyUNIverse.
We are working on it, and we should the problem resolved soon. This
page will be updated with more information as it is available.
Monday, March 26, 2007 5:15 p.m.
Tomorrow morning at 6 a.m. the Collab Mail servers may be temporarily unavailable in
order to apply some performace tweaks. If there is an outage, it will not exceed a few
minutes.
The Set your new CatID tool in MyUNIvers has been replaced and
is
available for
users that have not previously tried to setup their CatID password.
During the day today we've identified other issues we are currently working to find
resolutions for. See below for details:
Changing your Password after a password reset: false error message
When changing your password, after a password reset, you may receive a "null_password_err"
but, your password change was most likely successful. Just close the browser and retry with
the your new password.
Server side folders don't appear in Thunderbird after conversion
The folders that were converted must to "subscribed" to in Thunderbird. In Thunderbird,
File/Subscribe and check all folders and subfolders then they should appear.
Mac Mail Signature Problem
If you use Mac Mail as a POP user in Collab: your signature may not be displayed in the compose window.
You can fix the problem by selecting "None" from the "Choose Signature"
pull down menu, and then selecting your signature before exiting the preferences.
No MyEmail channel in MyUNIverse
Some individuals do not have the MyEmail channel in MyUNIverse. They will need to click on
"Choose Content" inside MyUNIverse, then scroll to the bottom of the page and click on the "Reset to defaults" button.
Some customization may be lost but, this appears to be the only way to get the MyEmail channel
restored for now.
Departmental Accounts: desktop client settings
Departmental accounts that DID NOT have their username changed, do not have to make any desktop client setting changes.
If the username was changed, it will most likely work with the old username. If it does not, use the new username and
please report it to postmaster@uni.edu.
Monday, March 26, 2007 12:48 p.m.
The servers supporting email and MyUNIverse have been experiencing heavy load
with the cusom Collab Suite web applications all morning. We are monitoring the
situation and have implemented some changes to relieve the problems.
Setting your new CatID Password is temporarily unavailable. We are working diligently
to quickly resolve the issue, it should be available later today. MyUNIverse may be
sluggish to respond, but should eventually come up. If the page does not load, try a
refresh and it should come up.
There have been reported issues with some departmental acoounts not being able access
email through desktop email clients. Users incurring this problem can use one of the
new web based email clients while we get this resolved. Navigate to one of the web
based email clients by clicking here.
If you need help please call the Computer Consulting Center at (319)273-5555.
This page will be updated as soon as more information is available.
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