ICN guidelines
Technical support
Monday - Friday, 8 a.m. to 5 p.m.
Mike Savage, 319-273-7885After 5 p.m.
Pick up the fiber phone (located in the ICN room) and call the Iowa Public Television at 515-342-3182. A technician may be able to correct your problems immediately so you can continue with your session.
New requests
All new requests must be submitted via the ICN reservation request form. It may take several days to complete scheduling for an event. Please feel free to call Kathy Hockemeyer at 319-273-2122 if you have any questions about the status of your request. You will receive confirmation via e-mail.
ICN billing
An account number must be provided before a reservation will be scheduled.
Cancellations
All cancellations must be made 72 hours in advance of the session date. The 72-hour notice includes business days only. If 72-hour notice is not given and a cancellation is made, you will be billed for the line charges, as well as any incurred room use fees.
To cancel a session, please e-mail Kathy Hockemeyer at kathryn.hockemeyer@uni.edu or call 319-273-2122. Do not assume the cancellation is made unless you have verbal/written confirmation. If Kathy is out of the office, you may ask to speak with the back-up scheduler, Jenni Colsch.
Adding/deleting sites
Any changes to an existing reservation must be made 72 hours in advance of the session date. The 72-hour notice includes business days only. To make a site change, please e-mail Kathy Hockemeyer at kathryn.hockemeyer@uni.edu or call 319-273-2122. Do not assume the change has been made unless you have verbal/written confirmation.
Instructor Guidelines
Upon scheduling your reservation, you may wish to review our ICN Instructor Guidelines for tips for facilitating ICN sessions.